At Hermine Hold, we value your satisfaction and take all feedback seriously. If you have a complaint or concern about a product or your shopping experience, please contact our customer support team through our Contact Page or by emailing hello@herminehold.com.

Please include your order number, a brief description of the issue, and any relevant photos if applicable. Our team will review your case and respond within 2–3 business days to resolve the matter promptly and fairly.