You have the right to return products purchased directly from herminehold.com within 30 days of receiving the item(s) for a full refund. *No repurchase on sale.

The product(s) must be unused – in original packaging with labels and protective paper intact - and still in the same, new condition as when received.

Products purchased directly from herminehold.com can be returned to our warehouse by first contacting our support at help@herminehold.com

Returns are currently free and will continue to be so if not otherwise stated on our main page or in this help section.  

Please follow the steps below to return your order:

1. "Submit a request" through the link below
2. Select Return as topic and provide a return reason - send request
3. We will get back to you as soon as possible with full return instructions.

*does not apply on sale. no return or payback

In the event you are unsatisfied with your purchase and would like to receive a different product, please get in contact with our customer support. We offer exchanges of products up to 30 days from the purchase date. The product must be in its original packaging with labels intact - and in the same new condition it was when received. 

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

Please follow the steps below to return your order:

1. "Submit a request" through the link below
2. Select "Return" as the Topic, provide a return reason, and submit your request
3. We will get back to you with further instructions. 
4. Returning your item is free unless otherwise stated in the main page or in this section.  

TERMS:

Please note, you will need to send back your order within 30 days from receiving it. Hermine Hold will not accept any returns after this period. Your item must be in the same condition as when you received it.

Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. As soon as the returned order reaches our warehouse you will be refunded. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information. 

*Items marked as 'Final Sale' will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged".

How do I exchange my order?