Terms of use

GENERAL

Welcome to Hermine Hold and our website, HermineHold.com. These terms and conditions ( "Terms") apply when you as a consumer ( "You"), place an order through HermineHold.com and associated pages (the "Website" or "site"). The terms are an agreement between you and H.H Fashion AB, reg. No. 559163-2400, Stureplan 6, 114 35 Stockholm ( "Hermine Hold" or "we").

The conditions are only applicable for you as a consumer when an order is placed through the website. We ask that you carefully read the Terms before further use of the Website.

By making purchases from, and using the Website, you agree to the following terms and conditions.

To order on the Website, you must be 18 years or older. Hermine Hold under Swedish law, has the right not to accept credit card payments from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or has any record for non-payment of debt).

Hermine Hold have no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. Hermine Hold will try its best to immediately correct any such errors, change or update incorrect information. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website are illustrations. Such illustrations may not be the product's exact appearance, features or origin.

The Website, and all contents within the Website are owned by Hermine Hold or its licensors. The information is protected by intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Hermine Hold.

PERSONAL INFORMATION

When shopping on our website we will store some personal information in order to carry out your purchase. You have the right at anytime to request access to your data, and change or remove any incorrect information. We may also use cookies to enhance your customer experience on the site. You can read more about how we use any personal information and cookies in our privacy policy.

PRICES, FEES AND PAYMENT

When we receive an order from you, we will send a confirmation to your email address. It is therefore important that you enter the correct information when you place an order. We recommend that you save the confirmation to facilitate any contact with our customer services. Confirmation is also proof that you've completed your purchase.

You can choose to pay with debit, credit card or by PayPal. Hermine Hold has the right to withhold an order until the selected payment method has been processed and approved by Hermine Hold. Hermine Hold reserves the right to not always offer all payment methods, or change the method of payment at anytime if for some reason your choice of payment is not working at the time of your purchase. Please note, any payment options or restrictions will be listed on our Website.

All credit or debit card transactions on Hermine Hold are managed by Klarna AB. Hermine Hold doesn’t store or handle any banking or credit card information.

Hermine HOld may offer promotions on the Website which have better conditions than that which is stated in these Terms & Conditions, such as discounts. These more favorable conditions apply as long as the campaign is active and for the specific goods specified by Hermine Hold in connection with the campaign. We reserve the right to revoke such campaigns at any time. Upon termination or revocation of a campaign these conditions will apply without modification. Deals on specific items on the website will last for a limited time and while supplies last.

In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the Website.

DELIVERY AND CANCELLATION

Goods that are in stock on the Website are normally delivered within the number of days specified on the Website. Unless otherwise stated, goods will be listed as ”not in stock” at the time of purchase.

You have the right to cancel an order at anytime if it has not been shipped. In the event that the item has been shipped, the customer agrees to receiving the order. A cancellation is not valid until confirmation is received from us.

If a product is no longer available for sale, Hermine Hold has the right to cancel the purchase and offer a complete refund. We will notify the customer of a refund or if a similar product is available.

Hermine Hold responsibility for errors in connection with the delivery is limited in accordance with the terms of delivery of the shipment, and what follows from these conditions.
Our liability to you for any loss or damage arising in connection with your order on the website is limited to the total amount of the order. Hermine Hold has no liability for indirect product order losses.

RIGHT OF WITHDRAWAL AND EXCHANGE RIGHT

You have 14 days from the day of receiving your product to be fully refunded for your purchase if you return the product, and up to 30 days to exchange your product.
The product must also be returned in the same condition as when it was received. The product shall also be in their original containers with all labels and protective stickers intact.

In the case of repayment, Hermine Hold will pay the amount back to you as soon as possible, but no later than within 14 days from the date we received your notice of withdrawal. Hermine Hold may withhold the payment until we have received the goods or you have proven that the goods have been sent back, for example, through a filing receipt.
The refund will be made to the source of original purchase, unless otherwise agreed or if any issues arise.
A product can only be replaced with a equal or lesser product of value. If you want to switch to a more expensive product, simply return the product and we'll issue a full refund, allowing you to then order the product of more value.

All returns has to be notified to Customer Support, or they will not be accepted.

For a substitution to be made, simply return the previously purchased products to our warehouse. The products cannot be exchanged at a local store.

Please note that you will have to pay any freight cost for the return package. After exchanging a product, Hermine Hold pays the freight costs of the new package.

WARRANTY AND CLAIMS

Hermine Hold warranty is valid for one(1) year.

The products are manufactured to meet our high quality standards. In addition, the products are also covered by our warranty against any manufacturing defects. The covers fitting, stitching and adhesives. Hermine Hold warranty covers only the parts mentioned above. To report a warranty issue, please contact customer service at help@herminehold.com.

Note that Hermine Hold warranty does not cover:

Defects and damage due to loss, theft, fire, water, or natural disasters.
Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling), accidents or unjustifiable repair or modification.
Aesthetic changes, defects and damage due to normal wear and tear and aging (e.g. scratches, worn leather and flaking paint, etc.).

It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 30 days.

Any complaints should be made to our customer service. Please provide us with your order number and the reason for your complaint and we will return with further instructions on returning the product. If an item is to be replaced, this is done on a product of similar model or design. If a particular product is no longer in stock the customer has the right to be refunded. If a dispute arises between you as a customer and Hermine Hold and we are unable to resolve the dispute, you can submit a complaint to the EU's functioning dispute settlement online, ODR. More information can be found via the following link http://ec.europa.eu/odr.

USER-GENERATED CONTENT

Our website may include user-generated content such as social media. Hermine Hold takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact our customer service.

OWNERSHIP

All products remain Hermine Hold property until full payment has been received.
All attempts at fraud will be reported to the police. Hermine Hold reserves the right to cancel a purchase if fraud is suspected.

FORCE MAJEURE

In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. Hermine Hold will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.

GOVERNING LAW AND JURISDICTION

Swedish law applies to these Terms and your use of this website. To the extent the law allows, Swedish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where Hermine Hold voluntarily choose to take legal action against a customer / user where it has residence.

CHANGES TO THE TERMS

Hermine Hold reserves the right to modify the Terms on the Website at any time. Any changes to these Terms will be posted on the website by Hermine Hold. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. Hermine Hold, however, recommends that you check back to our Website regularly keeping yourself up to date.

INVALIDITY

If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.

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