Returns & Exchanges


Please follow the steps below to return your order:

Send us and email to and mark your letter with "Return"

We will get back to you with further instructions. 



*Please note, you will need to send back your order within 30 days from receiving it. Hermine Hold will not accept any returns after this period. Your item must be in the same condition as when you received it.

*Please note that you must pay for shipping costs for the return package.

*Kindly note that we do not offer the service of exchanging your items. If you wish to receive an exchange, please send back your order and place a new one at your own convenience. As soon as the returned order reaches our warehouse you will be refunded. Any offer or campaign offered during the original purchase will still be honored when placing a new order - please contact us for more information. 

*The products you wish to return are your responsibility until we receive them. It may be a good idea to save your return receipt as well as proof of the value of the products you returned.

*Items marked as 'Sale' will be excluded from our normal return policy and will NOT be eligible to be returned or exchanged".